Frequently Asked Questions
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We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
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We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.
Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee, except in cases of illness, emergency, or severe weather.
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Getting started is simple. Reach out through our contact form to schedule a call—we’ll walk you through the next steps and answer any questions along the way.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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No. Physiotherapists in Newfoundland and Labrador are primary healthcare providers, meaning you can book directly without a referral.
Some extended health insurance plans may require a physician's referral for reimbursement, so we recommend checking with your insurance provider.
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Yes. Dry needling is available when clinically appropriate and will always be discussed with you before treatment begins
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Not at this time.
You'll receive a detailed receipt that you can submit to your insurance provider for reimbursement.
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After your appointment, you'll receive an electronic invoice with a secure payment link.
Accepted payment methods include:
E-transfer
Cash
We're working on adding debit and credit card payments and expect these options to be available soon.